Your privacy is important to us. This page describes how we collect, use, and protect your information. It is also reproduced as section 13 of our Terms and Conditions.
Information we collect
- Account information: name, email address, and password when you create an account.
- User content: photos, text, and other content you upload to the Service.
- Usage data: information about how you use the Service, including features accessed and actions taken.
- Device information: browser type, operating system, and device identifiers.
- Payment information: billing details when you place orders, processed securely by third-party payment providers.
How we use your information
- To provide, maintain, and improve the Service
- To process your orders and transactions
- To communicate with you about the Service
- To detect and prevent fraud and abuse
- To comply with legal obligations
Data storage and security
Your user content is stored securely using industry-standard encryption and security practices. We use reputable cloud service providers to host your data. While we implement safeguards to protect your information, no method of transmission or storage is 100% secure.
Data sharing and subprocessors
We do not sell your personal information, and we do not share it with data brokers or advertisers. We share your information only with service providers (subprocessors) that help us operate the Service, under contract and bound by confidentiality obligations:
- Cloud storage: DigitalOcean Spaces.
- AI processing: the Google Gemini API and the Anthropic Claude API, used to score, caption, and lay out your photos and generate book text. These are used for real-time processing only, not to train their models.
- Print fulfillment: Prodigi, which receives only the final rendered book file when you place a print order.
- Payment processing: Stripe, which never receives your photos.
Your rights
You have the right to access, correct, or delete your personal information. You can export your data or delete your account through your account settings. For any privacy-related request, contact us at support@lifecache.ai.
Google user data (Google Photos)
LifeCache offers an optional "Import from Google Photos" feature. If you use it, the following applies to data obtained through Google APIs:
- Data we access: only the specific photos you select in the Google Photos picker, including the image file and its embedded metadata (capture date and time, GPS location if present, and camera or device model). We request read-only access and do not access your full Google Photos library, albums, people or faces, or any photo you do not explicitly select.
- How we use it: selected photos are added to your LifeCache library and used solely to provide the Service to you — organizing photos by date and location, automatically scoring and selecting high-quality photos, grouping them into events, generating captions, titles, and short narrative text, and laying them out into your printed and digital photo books. We do not use your Google photos for advertising, and we do not sell them.
- How we share it: as described under "Data sharing and subprocessors" above — with our cloud storage, AI processing (Google Gemini and Anthropic Claude, for real-time processing only, not model training), and print-fulfillment subprocessors. We do not share Google user data with data brokers or advertisers.
- How we protect it: Google user data is encrypted in transit (TLS/HTTPS) and at rest, access is restricted to your authenticated account and the systems that build your books, and your Google authorization tokens are stored encrypted at rest.
- Retention and deletion: imported photos remain in your LifeCache library until you delete them or delete your account. You can delete photos in the app and disconnect Google Photos at any time — disconnecting deletes our stored Google authorization and revokes our access token with Google. When you delete your account, your imported photos and their files are permanently deleted from our storage, and we remove your stored Google authorization and revoke our access with Google.
LifeCache's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Children's privacy
The Service is not directed to children under 13. If we learn that we have collected personal information from a child under 13, we will delete it.